#WORKFLOW CHART TEMPLATE PROFESSIONAL#

Additionally, you can transform your flowchart into a more detailed process map by adding a customer call script, details on customer wait times and average handling time, and more. You can customize this basic flowchart to suit your unique business process.

The call center agent then determines a route to achieve customer satisfaction.The agent notes the reason for the inbound customer call.A call center agent greets your customer with a pre-decided call script.A customer sends a request to your call center BPO (Business Process Outsourcing).The basic skeleton of an inbound process flow chart can look like this: This means the customer has clear expectations from your customer service team.Īn inbound call center process flow diagram will empower your call center agents to conduct tightly orchestrated interactions with your customer. Here, your team deals with a customer that has chosen to reach out to you. Network diagrams: Graphical representation of a computer or telecommunications network.Īs the name suggests, this flowchart is a diagram that traces how the customer service process works during incoming calls.Org chart: Shows the internal structure of a company.Mind map: Links key concepts using images and lines.Data flow diagram: Shows the direction of information flow in a process.Swimlane flowchart: An infographic depicting who does what in a process.State diagram: Uses Unified Modeling Language (UML) for diagramming the behavior of call center systems.Additionally, mapping out your call center workflow in a flow chart can significantly reduce errors and boost team flexibility.Īnd some commonly-used flow chart formats include: Such a workflow diagram will usually highlight key tasks that call center agents need to do, including customer support, customer complaint resolution, technical support, payment process management, etc.Ĭonsidering the high volume of calls, agents benefit from a standardized work process map that tells them what to do. You can link a flowchart icon to another with arrows that show the chronological order of the call center process. A flowchart symbol may also contain a text box that describes the step. In this diagram, a flowchart symbol or an icon represents each different step in a specific process. Managing Work Collections of actionable tips, guides, and templates to help improve the way you work.What is a call center process flow chart?Ī call center process flow chart is a diagram or a graphical representation of any customer service process.Solution Center Move faster with templates, integrations, and more.Events Explore upcoming events and webinars.Content Center Get actionable news, articles, reports, and release notes.

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#WORKFLOW CHART TEMPLATE PROFESSIONAL#

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Workflow chart template